The situation around pick-up the day before at 1600 hours was chaotic at best with people coming in to deliver equipment back while many people where there to pick up new equipment.
Tue, 02/25/2020
GORDON (Sutton)5
Friendly and helpful staff - a great experience, thank you
Tue, 02/25/2020
MARTIN (Bishop's Stortford)5
Great staff - ready to prepare my rental, which they did very quickly. Good skis which had super sharp edges.
Took me a little time to work out the difference in the two rental locations on the website, No 2 is next to Hotel Alpi
Tue, 02/25/2020
DARREN (Harpenden)5
Great new shop. New and bigger lockers. Direct access to the slope from the locker room is a big improvement.
Mon, 02/24/2020
MICHAEL (Maidenhead)4Mon, 02/24/2020
JONAS ()4Mon, 02/24/2020
RICKARD ()5
It was referenced on the Miramonde Grand Hotel I was staying in.
Mon, 02/24/2020
WILLIAM (Clevedon)5
Really easy to find and quick process for issue and receipt of equipment.
Good quality and well maintained skis and snowboards. Highly recommended
Fri, 02/21/2020
MATHEW (Edinburgh)5
We cannot praise the team highly enough. They were so helpful and allowed us to keep our equipment with them overnight, drove us to the other side of town when we were running late, and really went the extra yard generally. A particular mention should go to Francesco who could not have done more to help. A thoroughly pleasant experience and so refreshing. We wouldn't go anywhere else in the future.
The Patrick Family from Scotland
Wed, 02/19/2020
MARTIN (Glasgow)3
Collection of equipment was chaos. You need a system in place so customers know who is first, what queue to join, etc. Why not simply welcome customers and give them a ticket on arrival to leat them know where there are in the queue.
Tue, 02/18/2020
RUNE (Odense NV)5Mon, 02/17/2020
AVIEL (Givatayim)4Mon, 02/10/2020
YVONNE (ALFRETON)4
Very friendly and accommodating guys when we first arrived. Patient with boot issues and sense of humour. Unfortunately, less so at the drop off. Seemed annoyed about having to take insoles out. We were also confused that we only had one locker between 2 people, but paid twice...? Equipment was very good, though. Would use them again.
Mon, 02/03/2020
JULIE (REDDITCH)5
Easy to book on line. Great service in the shop, equipment good; no hassle at all. Loved the locker system.
Mon, 02/03/2020
BEATA (Newmarket)2
The evening before starting skiing I went to the shop to get the skis. I brought my own shoes and a member of staff set the bindings up. Next day I tried use my skis, but only one binding was adjusted correctly. I returned to the shop to complain it and I was accused of giving my skis to someone else. The service man was arrogant.
Tue, 01/28/2020
KAI ()5
They have high quality skis and very polite service.
Thu, 01/23/2020
WOJCIECH ()5
Polecam z czystym sumieniem! :)
Tue, 01/21/2020
ROSS (Bristol)5Tue, 01/07/2020
HERUT (katsrin)5Sun, 01/05/2020
MATTHEW (Wolverhampton)5
Fantastic staff who helped the family choose the most appropriate ski wear. Nothing was too much trouble - I could not recommend this shop enough. The quality of the rental items was above expectation! Many thanks.
Sun, 01/05/2020
DRAGANA (ARLÖV)5Sat, 12/28/2019
MICHAL ()5Thu, 12/19/2019
JENS (Hvidovre)5Wed, 12/18/2019
BILLY (Pettswood)5Fri, 12/06/2019
PAULA (Delft)5Wed, 11/20/2019
ROBERT (Halmstad)5Wed, 11/20/2019
OLA (Lomma)4Wed, 11/20/2019
DARREN (Harpenden)5Wed, 11/20/2019
ONNO (Amstelveen)4Wed, 11/20/2019
KENT (SILKEBORG)5
Top Dollar
Wed, 11/20/2019
JANA (Prague 4)5Wed, 11/20/2019
HERET (Tartu)5Wed, 11/20/2019
KRISTINA (Tar)5Wed, 11/20/2019
ARIE (Kiriat Yam)4
Show them exactly the sum what you have to pay according to your net order. Otherwise you could be surprised.
Wed, 11/20/2019
MLADEN (ARLÖV)5Wed, 11/20/2019
PETER (Cork)5
We were off season. Lockers were fantastic. Get one if you can. Shop same as all ski resorts, friendly and helpful. Good range of equipment.
Wed, 11/20/2019
ELAD (Luzit)5Wed, 11/20/2019
DANIEL (Blackburn)4
Good equipment, top friendly and helpful staff
Wed, 11/20/2019
STEFAN (Landvetter)4Wed, 11/20/2019
NIGEL (Londra)5
The whole experience was perfect. Professional but above all kind, friendly and accommodating. They were always chatty and very friendly and sweet to our son. If we go back to tonale we'll definitely go back there.
Wed, 11/20/2019
MARIE (Barton under Needwood)5
The very helpful gentleman sorted all 10 of our group out without any trouble & was very patient with my trying on several pairs of boots to find some that I could wear.
Wed, 11/20/2019
SIMON (Cardiff)3
An ok experience, but got given bronze skis when I'd paid for silver. Equipment ok but not great. Absolutely no problem changing my boots when the first pair were uncomfortable.
Reviews (42)
The situation around pick-up the day before at 1600 hours was chaotic at best with people coming in to deliver equipment back while many people where there to pick up new equipment.
Tue, 02/25/2020Friendly and helpful staff - a great experience, thank you
Tue, 02/25/2020Great staff - ready to prepare my rental, which they did very quickly. Good skis which had super sharp edges. Took me a little time to work out the difference in the two rental locations on the website, No 2 is next to Hotel Alpi
Tue, 02/25/2020Great new shop. New and bigger lockers. Direct access to the slope from the locker room is a big improvement.
Mon, 02/24/2020It was referenced on the Miramonde Grand Hotel I was staying in.
Mon, 02/24/2020Really easy to find and quick process for issue and receipt of equipment. Good quality and well maintained skis and snowboards. Highly recommended
Fri, 02/21/2020We cannot praise the team highly enough. They were so helpful and allowed us to keep our equipment with them overnight, drove us to the other side of town when we were running late, and really went the extra yard generally. A particular mention should go to Francesco who could not have done more to help. A thoroughly pleasant experience and so refreshing. We wouldn't go anywhere else in the future. The Patrick Family from Scotland
Wed, 02/19/2020Collection of equipment was chaos. You need a system in place so customers know who is first, what queue to join, etc. Why not simply welcome customers and give them a ticket on arrival to leat them know where there are in the queue.
Tue, 02/18/2020Very friendly and accommodating guys when we first arrived. Patient with boot issues and sense of humour. Unfortunately, less so at the drop off. Seemed annoyed about having to take insoles out. We were also confused that we only had one locker between 2 people, but paid twice...? Equipment was very good, though. Would use them again.
Mon, 02/03/2020Easy to book on line. Great service in the shop, equipment good; no hassle at all. Loved the locker system.
Mon, 02/03/2020The evening before starting skiing I went to the shop to get the skis. I brought my own shoes and a member of staff set the bindings up. Next day I tried use my skis, but only one binding was adjusted correctly. I returned to the shop to complain it and I was accused of giving my skis to someone else. The service man was arrogant.
Tue, 01/28/2020They have high quality skis and very polite service.
Thu, 01/23/2020Polecam z czystym sumieniem! :)
Tue, 01/21/2020Fantastic staff who helped the family choose the most appropriate ski wear. Nothing was too much trouble - I could not recommend this shop enough. The quality of the rental items was above expectation! Many thanks.
Sun, 01/05/2020Top Dollar
Wed, 11/20/2019Show them exactly the sum what you have to pay according to your net order. Otherwise you could be surprised.
Wed, 11/20/2019We were off season. Lockers were fantastic. Get one if you can. Shop same as all ski resorts, friendly and helpful. Good range of equipment.
Wed, 11/20/2019Good equipment, top friendly and helpful staff
Wed, 11/20/2019The whole experience was perfect. Professional but above all kind, friendly and accommodating. They were always chatty and very friendly and sweet to our son. If we go back to tonale we'll definitely go back there.
Wed, 11/20/2019The very helpful gentleman sorted all 10 of our group out without any trouble & was very patient with my trying on several pairs of boots to find some that I could wear.
Wed, 11/20/2019An ok experience, but got given bronze skis when I'd paid for silver. Equipment ok but not great. Absolutely no problem changing my boots when the first pair were uncomfortable.
Wed, 11/20/2019